A group of diverse people gathered around a glowing screen with colorful charts, surrounded by symbols representing different entertainment genres.
Viewer Loyalty Shifts as Audience Research Reveals Hidden Genre Preferences
Written by Michael Holden on 6/13/2025

Marketing Strategies for the Modern Audience

Honestly, brands keep talking about the “modern viewer” but ignore their own data. Viewers bounce in seconds if the message is generic—so marketing has to keep mutating or get ignored.

Personalized Marketing Messages

Mass emails? Please, nobody’s buying from those. The only campaigns that work use programmatic ad tools—The Trade Desk, Adobe Audience Manager—to swap out copy on the fly, matching whatever’s trending in the data.

Specifics win. Target sci-fi fans with Dune trivia, not some “watch more movies” nonsense—clicks go up, not down. Nielsen’s 2024 report says emails mentioning a user’s recent viewing get 70% more clicks. But mess up a movie title and you’re toast.

And, honestly, AI suggestions flop for superfans unless you nail the exact tone. A Marvel nerd doesn’t want their sci-fi mixed with B-movie monsters. It’s like wearing sneakers with a tux—just, no.

Utilizing Audience Segmentation

Segmenting by age or zip code? Boring. I split viewers by stuff like late-night activity or binge habits (Google Analytics custom audiences, by the way, are wild). Pausers and marathoners? Totally different animals.

Dr. Karen Kim said on AdEx Podcast that real loyalty comes from spotting sub-audiences “invisible in surface metrics.” Why are we still pretending basic stats matter? Last spring I ran a campaign segmented by soundtrack preference (seriously) and engagement jumped 14%. Still waiting for someone to try segmenting by skipped intros—could be gold.

Enhancing Audience Engagement

Push notifications interrupt my yoga app, but the only ones I click mention a weirdly specific new release. Engagement isn’t about spamming, it’s about catching people off guard with something that actually matters.

Multiple studies (mTab’s 2023 Streaming Report) show people want brands to see their quirks—trivia contests, showrunner Q&As, whatever. Generic rewards? Nobody cares. Insider access, polls, co-creation? That gets real replies.

Weird example: I asked subscribers “What episode should never have aired?” Replies shot up 6x. Messy, honest engagement works. Try to control it too much, and you’ll get crickets.

Frequently Asked Questions

Waiting for genre trends to settle down? Good luck. My queue’s proof that platforms will chase every data blip, but there’s always a surprise hit or loyalty spike nobody saw coming.

What kind of genres are gaining unexpected popularity nowadays?

Superhero fatigue is real, right? Or maybe that’s just me yelling into the void, because my feed keeps smacking me with horror-comedies—like, suddenly that’s the new thing? I don’t even know who decided that. And then, out of nowhere, Mexican movies are everywhere. Parrot Analytics (those people are obsessed with “distribution strategy,” whatever that means) claims there’s a 72% spike in stuff about “underrepresented voices.” Okay, but who’s actually watching all this?

Oh, and true crime—nostalgia for the ‘90s, OJ, endless reruns, like we haven’t already seen every angle. Cooking dramas—actual dramas, not reality shows—keep popping up in my recommendations. Did anyone predict that? I certainly didn’t. Hybrid genres, too. Sci-fi mashed up with documentaries? Gen Z seems into it. Or maybe that’s just what the algorithm thinks I want. I can’t even tell anymore.

How are streaming services adapting to changes in viewer interests?

Complaint logs—those never end. Feels like Netflix and Hulu just fish for new genres in the feedback pile. Suddenly there’s a “premium tier” with “curated indie drama” or “niche comedy clusters” for extra money, which, honestly, who’s paying for that? Studios have teams glued to real-time sentiment charts. I got this press release in April bragging about “audience activation” bumping retention by 11%. I asked around—nobody noticed.

Meanwhile, Disney+ is quietly running A/B tests on thumbnails. Then, out of nowhere, Star Wars romance spinoffs start trending. Is that really because of the thumbnail? Or did we all just collectively lose our minds for a week? They pivot so fast, half the new shows get axed before anyone even knows they existed. I lost a favorite show that way. Still mad about it.

What techniques are researchers using to uncover viewer genre preferences?

“Machine learning”—sure, but it’s mostly just endless surveys with a shiny new name. mTab, for example, has this ridiculous 29-question focus group thing. Nobody reads the plot complexity questions; everyone just skips to the character stuff. I do, at least.

And then there’s the “data scientists” (do they really need the lab coats?) combing through keyword spikes on forums, watching for mood swings whenever a movie tanks. Parrot Analytics again—those folks love their buzzwords. I’ve seen consultants get paid to stare at heat maps showing where people pause their remotes. That’s a job, apparently. I still can’t get my hands on the raw data, though. Not that I’d know what to do with it.

Can shifts in loyalty among viewers impact the production of future content?

Yeah, loyalty matters, but honestly? It just causes chaos. Productions stall because fans get bored and chase the next viral TikTok trend. Someone at Warner Bros told me (off the record, so who knows) their detective show budget doubled overnight because of a random surge in viewers, and then a month later, the numbers dropped back to normal. All that money, just gone.

Producers? They’re rewriting scripts mid-shoot because of some online poll. Budgets and schedules are basically a guessing game. One week, a genre’s everywhere; next week, nobody cares. I don’t think anyone’s actually in control here.

What role does social media play in influencing genre trends among audiences?

Honestly, half these “trends” feel fake. Five influencer accounts can hype a show before there’s even a trailer. TikTok’s For You Page? Total chaos. One day it’s period romance, next it’s dystopian anime, probably because I liked a cake video by mistake.

Reddit fandoms—don’t even get me started. They can make or break a whole series. Remember #ReleaseTheSnyderCut? Studio execs actually used that as an excuse to spend $30 million on reshoots. Even my cousin’s tiny horror film landed international sales after a meme blew up for, like, a day and a half. Is that how anything should work? I’m not convinced.

How should content creators respond to evolving tastes in entertainment genres?

Oh man, every time someone drops “follow the data,” I can’t help but roll my eyes. Sure, analytics matter, but honestly? My old boss—she’s been in TV forever—just shrugs and says, “Show me three real people who loved it, then I’ll care.” Graphs don’t make good scripts. Algorithms don’t laugh or cry, do they? Maybe they do, I don’t know, but I doubt it.

I mean, yeah, I’ll peek at feedback. I get nosy. I shot a text to this director buddy of mine, and he’s glued to hashtag drama the whole release week. Refresh, refresh, refresh. Is that healthy? Who knows. But if you just dig in and only make one kind of thing, you’ll wake up and realize everyone’s moved on—ask me about 2017 sometime, it’s embarrassing.

People keep saying “diversify.” It’s annoying. But you know what? I’ve never regretted actually doing it.